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Protect America and Monitronics have solid reputations among most consumers have a reasonable market share of the home security business in the USA. Monitronics utilizes a network of dealers and provides professional installation for their systems. Protect America sells do-it-yourself (DIY) systems only.

We have reviewed both companies in detail and determined that Protect America is the better choice. Monitronics is your choice though if you do not like Do It Yourself (DIY) and prefer professional installation.

Protect America vs Monitronics Security Systems Compared

Similarities

  • Cellular transmission in deluxe package levels
  • Video available in premium package levels
  • Three-year contracts required
  • Support for Z-Wave technology

Differences

  • Protect America offers a 14-day refund and Monitronics has no return policy
  • Protect America uses GE sensors and Monitronics uses Honeywell/GE sensors
  • Monitronics offers water/flood detection at deluxe package levels
  • Monitronics has medical monitoring as part of its top package

Comparison Overview Chart of Basic Packages

 Protect AmericaMonitronics
PackageCopperBasic Security
Monthly Monitoring Fee$19.99$34.99
Equipment Costnonenone
Activation and/or Installation Feenone$99.00
Contract Length3 years3 years
Money Back Guarantee14-dayNone
Equipment ManufacturerGEHoneywell or GE
CellularNoYes
Medical MonitoringNoYes
Water/Flood DetectionNoYes
Carbon Monoxide MonitoringNoYes
Two-way VoiceNoYes
Keychain RemoteNoYes
Color Touchscreen KeypadNoYes
Number of Door/Window Sensor33
Motion Sensor Included11
Better Business Bureau RatingAA+

Comparison Overview Chart of Top Packages Offered

 Protect America
Monitronics
PackagePlatinumHomeTouch Premier
Monthly Monitoring Fee$54.99*$42.99
Equipment Costnone$630.00
Activation and/or Installation Feenone$149.00
Contract Length3 years3 years
CellularYesYes
Smartphone and Remote Access ManagementYesNo
Z-Wave ControlYesYes
Video availableYesYes
Door/Window Sensors includedYesYes
Touchscreen consoleYesYes
iTune App Rating2.5 stars4 stars
Android App Rating3 stars4 stars
Blackberry App Rating3.2 stars4.2 stars

*Protect America offers a landline-only option that lowers the monthly monitoring costs to $42.99/month

Comparison Overview

The components used by both companies are some of the most respectable name brands in the industry. GE and Honeywell have a large selection of sensor types and styles for sale.

Protect America has received excellent reviews for service and installation. Monitronics has a number of customer complaints due to its use of third party vendors.

The Protect America and Monitronics licensed monitoring centers are licensed and have fail-safe backups that meet industry standards. The training received by the staff also meets or exceeds standard practices.

Each company enforces three-year contracts. Monitronics has a no-return policy and Protect America allows you to send the equipment back within 14 days without penalty.

Any Z-Wave product will work with either system.

Winner and Loser Categories

Company Reputation

Winner: Protect America

Protect America has a very low complaint record with the BBB and with users posting on Internet websites. Monitronics has received a number of customer complaints due to outsourcing.

Pricing

Winner: Protect America

Protect America’s monthly charges are lower for every package than the rates charged by Monitronics.

Contract

Winner: Tie

The three-year contracts offered by both companies have almost identical terms and conditions.

Packages and Contents

Winner: Protect America

Protect America offers more sensors with packages compared to Monitronics. When you factor in all of the individual dealer fees for additional equipment, you save money by purchasing a Protect America system, across all package levels.

Ease of Installation

Winner: Monitronics

Monitronics receives high marks from consumers for their installation and service teams. The do-it-yourself installation of Protect America can be frustrating for consumers.

Equipment Quality and Technology

Winner: Tie

Honeywell and GE products are highly rated by experts and consumers.

Warranty

Winner: Protect America

Protect America offers a 14-day return policy. Once you buy a Monitronics product, you cannot get your money back.

Service

Winner: Tie

Users are equally satisfied with the service provided by each company.

Comparison Summary

Protect America comes out ahead in four categories while Monitronics wins in one.  Learn more in our Protect America review.  However, if you don’t want the hassle of installing a DIY system, Monitronics is a better choice for you.  Learn more in our Monitronics review.

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from Security Baron https://securitybaron.com/system-reviews/protect-america-vs-monitronics/

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